Shipping & Returns
Items are usually shipped within 2 business days.
When do you pack and post my order?
We pack and post most days before 11am.
Can I come and collect my order?
Certainly, we are in Clifton Springs (near Geelong), Victoria, you can leave a note when you pay for your order as to when you would like to collect. Pick ups are fine most days if paid for and just collecting.
Collections at other times can be left out for you by arrangement.
We have moved to Clifton Springs
Our Warrandyte showroom has now been sold and we are have moved back to our warehouses in Moolap and home office in Clifton Springs. We have a small showroom which should be available to visit in 2023. Pick ups are possible and local delivery around the Bellarine Peninsula is possible by arrangement.
Hey - we know you are terrific, but some of our other buyers don't realise if they have a problem, we will always fix it, but if you are nice to us in your messages, we will fix it feeling happy.
We accept returns if the item is faulty or for personal change of mind.
For faulty or damaged items: We are so sorry your item(s) has been damaged and we would love the opportunity to fix the problem with you. Please send us an email describing the problem, with a photograph of what has happened to firstname.lastname@example.org and we will discuss with you personally the best way to solve your concerns. Please do not send them back to us without communicating with us. Rest assured we are here to assist you and want your entire experience shopping with us to be as happy as relaxing in a warm bath.
For change of mind:
Sometimes you accidentally buy the wrong item or just don't like it. That's OK, we want you to be happy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You need to contact us within 30 days of receiving the item(s).
You will need to return the item at your expense and we recommend tracking numbers to ensure it is received. If you would like it replaced with a different item (eg you bought laser paper for an inkjet printer), we can assist with this.
Several types of goods are exempt from being returned.
- Perishable goods such as food, flowers, hand made soaps,
- DVD's or Correspondence Courses cannot be returned (but if there's a problem, we will fix it with you)
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
To complete your return:
We require a receipt or proof of purchase, (just telling us you bought it on this website will enable us to locate your sale) and for you to contact us prior to returning the item(s).
Refunds for change of mind:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The only reason for a refusal would be if the item arrived back in a non saleable manner / used / damaged.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days or we can issue you a store credit if preferred.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and advise them out about your return.
Sssshhhhh, if you friend gave you something and you just don't like it - hey it happens! Don't worry, we will let you return it and swap it over for something else you like better.
To return your product, contact us for the return address (Clifton Springs)
Please ensure you include a note with the reason for return and what you would like to do about it and all your contact details including address, email and phone number. Without this we may not be able to work out who and why and it may slow/halt your return process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping any item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Our prices are great, we support fair trade and manufacture locally wherever possible and we have a great team of friendly creative people you can chat to for inspiration and advice.